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Refund Policy

Refund Policy & Legal Disclaimer: The Whole Stag Co.

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This document outlines the Refund Policy for all services provided by The Whole Stag Co. ("Company," "we," "us," or "our"). By engaging our services, you ("Client," "you") agree to the terms of this policy.

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1. General Policy & Right to Modify
 

The Whole Stag Co. reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

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2. Nature of Deer Management Services
 

You understand and acknowledge that deer management and wildlife consultation are service-based industries. Fees paid are for the professional expertise, time, labor, planning, and resources expended by our team.

  • Services Rendered: Once a service has been performed (including, but not limited to, site assessments, consultations, population counts, or active management operations), fees are non-refundable.

  • No Guarantee of Outcome: While The Whole Stag Co. adheres to the highest professional standards, we do not guarantee specific results. The nature of wildlife is inherently unpredictable. Our fees are for the service provided, not for a guaranteed outcome (e.g., the removal of a specific number of deer).
     

3. Deposits & Cancellations
 

  • Deposits: Many of our services require a non-refundable deposit to secure a date and allocate resources. This deposit is non-refundable as it covers administrative costs and the opportunity cost of reserving our team.

  • Client Cancellations: If you cancel a scheduled service, your deposit will be forfeited. If cancellation occurs within [e.g., 48 hours] of the scheduled service, you may be liable for the full service fee at our discretion.
     

4. Discretionary Refunds
 

Any and all refunds are at the sole discretion of The Whole Stag Co. management.

  • A request for a refund does not guarantee that one will be provided.

  • To be considered for a refund, you must submit a request in writing to enquiries@thewholestag.co.uk within 5 working days of the service date, detailing the specific reasons for your dissatisfaction.

  • We will review all requests on a case-by-case basis.
     

5. Limitation of Liability
 

In the event that The Whole Stag Co. is found liable for any reason, our liability is strictly limited to the amount of the fee paid by you for the specific service in question. We are not liable for any indirect, consequential, incidental, or punitive damages.
 

6. Governing Law
 

This Refund Policy shall be governed by and construed in accordance with the laws of England. Any disputes arising from this policy shall be resolved in the jurisdiction of English Common Law.
 

7. Acceptance of Policy
 

By hiring The Whole Stag Co. and paying for our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.

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